There are some FAQ related to shipping and delivery so please follow below FAQ for your queries and you can drop an email at support@Cloudurja.com
1.Do you ship to my city and location?
For a magnificent customer experience, we deliver in PAN INDIA
2.What is the estimated delivery time for shipment?
a.Products are typically dispatched within a day of order confirmation.
b.All the products are transported and delivered using the Cloudurja.com delivery network
c.While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you.
d.The estimated delivery time is 3- 10 days starting from the day of shipping. The day of shipping is indicated on your product page at the time of order.
3.Are there any shipping charges or any additional hidden charges?
No, shipments are free of charge for our selected cities where we deliver our product range.
4.How do I track my order?
We are here for giving you the best customer experience with Cloudurja.com. You can tack online on our site. Generally we ship within 2 days of your order (or 10 days of the promised shipment date in the case of pre-orders). In a few cases however, we take closer to our promised 3 – 10 days for delivery. In such cases, we proactively call / email the customer to inform them of the status of their product and where it is in transit. If you have any enquiry give us a call at our customer care number or email us at support@Cloudurja.com.
Note: Items ordered together may not arrive together.
Any questions regarding your shipment may be e-mailed to support@Cloudurja.com
5.What should I check when the product is delivered to me?
Please check for all the following items when the product is delivered to you:
- Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer / insect infestations
- Currently we make sure that the internal areas of products are well finished to not have any loose pieces / splinters to hurt your arms; however the extent of polish of internal areas may not match with the extent of polish on external areas
We will be able to only honor manufacturing defects and other fair usage breakages as described by the warranty policy.
- What if I have received a damaged product?
Our sale team will assess the damage and revert with a solution. We will either replace the piece or take any other corrective measure to solve the problem. We will be able to only honor manufacturing defects and other fair usage breakages as described by the warranty policy. Please drop an email to support@Cloudurja.com